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Refund/Cancellation Policy

Cancel a Non-Refundable Ticket

If you purchased a non-refundable ticket, in some cases, a cancellation charge will be deducted from the cost of your flight.

Any remaining value will be provided as an eCredit that can be used towards the purchase of another ticket.

Cancel a Refundable Ticket

If your plans change and you booked a refundable ticket, you can apply for a refund. Please be sure to change or cancel your flight prior to departure.

24-Hour Risk-Free Cancellation

Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.

No Show Policy

We understand that plans change. If they do, please cancel or make changes before your flight departs to maintain the value of your ticket. Customers who do not show up for a flight without changing or canceling their reservation prior to departure will lose the value of their ticket, and we will cancel all remaining flights in the itinerary.

As a reminder, Basic Economy tickets are non-changeable.

Refund

All refund requests are subject to the rules of the ticketed fare, and fees or penalties may apply to your refund. Your itinerary will be canceled at the time the refund is processed. We will make every effort to process eligible credits and refunds within 7 business days. Once processed, refunds may take up to two billing cycles to appear on your credit/debit card statement.

Further, contact us for more assistance towards updated Refund/Cancellation policy.

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